![]() In the Admin, access the Organization page (located in Settings).Your organization has not enabled access to Sidekick. When I attempt to print, a Java pop-up window appears. When I attempt to print, an error message displays: “Unable to detect Sidekick.” Click the Sidekick icon on your desktop to open the application.(Please make sure that the taskbar is not hiding the icon when you have multiple applications running.) The Sidekick icon does not appear in the taskbar. ![]() If you cannot find your issue in this guide, or if none of the solutions solve your problem, please email your account manager with a detailed description of your problem, including your Internet browser, your current version of Windows, and the installer option you chose when you installed the application. (It may be hidden if you have many programs running in some versions of Windows.) If Sidekick is not running, click the icon on your desktop to open the application’s dashboard. When active, an icon will display in the taskbar at the bottom of the screen. Once installed, Sidekick will automatically run in the background. Need to run a test? Find a previous sale in your account, and click Print Thermal Tickets. Scroll to the bottom of the page, and click Submit.Click to enable Use Sidekick for Thermal Printing. ![]()
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