![]() ![]() “The idea is that messaging with a bank can be better than waiting on hold over the phone – and it’s completely opt-in. ![]() Account linking enables people to receive real-time updates in Facebook Messenger where people can keep track of their transaction data like account balances, receipts, and shipping updates,” Diana told TechCrunch. ![]() Like many online companies with commerce businesses, we partner with banks and credit card companies to offer services like customer chat or account management. “A recent Wall Street Journal story implies incorrectly that we are actively asking financial services companies for financial transaction data – this is not true. Spokeswoman Elisabeth Diana explained that Facebook is not asking for credit card transaction data, nor is it interested in building “a dedicated banking feature where you could interact with your accounts.”ĭiana also said that Facebook’s work with banks isn’t “to gather data to power ad targeting, or even personalize content such as which Marketplace products you see based on what you buy elsewhere,” according to TechCrunch. In a statement to TechCrunch, however, a Facebook spokesperson disputed details of The WSJ’s report. Facebook increasingly wants to be a platform where people buy and sell goods and services, besides connecting with friends.įurther, the report added that Facebook “has talked” about a feature that would show users their checking account balances, and include fraud protection features. ![]()
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